Privacy Policy

Last updated: July 3, 2026

At Santa Watches, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

1. Information We Collect

To provide you with a smooth and personalized shopping experience, we may collect the following types of information:

a. Personal Information

When you place an order, create an account, contact us for support, or otherwise interact with our website, we may collect personal details such as:

Full name
Email address
Phone or WhatsApp number
Shipping address
Billing address, where applicable
Other information you voluntarily provide to us

b. COD Order Verification Data

Since Santa Watches offers Cash on Delivery (COD) only, we may contact you through WhatsApp or phone calls to verify your order before dispatch.

For this purpose, we may collect and use information related to your order verification communications, including your phone number, WhatsApp communications, and confirmation of your order details.

c. Payment Information

Santa Watches currently offers Cash on Delivery (COD) only.

We do not offer prepaid or online payment options through our website. Therefore, we do not collect or process credit/debit card numbers, net banking credentials, UPI payment credentials, or other online payment credentials through our website.

For COD orders, we may collect and use the information necessary to verify, process, fulfill, and deliver your order.

d. Log Data and Analytics

When you visit our website, your browser or device may automatically provide certain technical information, which may include:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Time spent on our website
Other technical or usage information

This information may be used for website security, analytics, troubleshooting, and improving the performance and user experience of our website.

2. How We Use Your Personal Information

We may use the information we collect for the following purposes:

To process, pack, and safely ship your orders.
To contact you through WhatsApp or phone calls for COD order verification when required.
To confirm your order before dispatch.
To communicate order confirmations and shipping or tracking updates.
To provide customer support and respond to your questions or requests.
To process eligible returns, exchanges, cancellations, or other order-related requests.
To improve our website, products, services, and customer experience.
To detect, prevent, and investigate fraudulent, unauthorized, or suspicious activities.
To send promotional updates, newsletters, special offers, and watch-related deals where permitted and where you have opted to receive such communications.
To comply with applicable laws, regulations, and legal requirements.
To protect our rights, customers, website, and business.

You may opt out of promotional communications at any time by using the "Unsubscribe" option provided in our marketing emails or by contacting us.

Please note that opting out of promotional communications does not prevent us from sending important non-promotional communications related to your orders, deliveries, account, or customer service requests.

3. Disclosure of Personal Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third parties only when required to provide our services, fulfill your orders, operate our website, or comply with legal obligations.

a. Delivery and Service Providers

We may share necessary information with trusted delivery and logistics partners and other service providers that help us operate our business and fulfill your orders.

This may include information such as:

Name
Phone number
Shipping address
Order details
Delivery instructions

Such information may be shared when necessary to deliver your COD order or provide related services.

b. Legal Compliance

We may disclose your personal information when required or permitted by applicable law, including in response to:

Court orders
Government requests
Law-enforcement requests
Regulatory requirements
Legal proceedings

We may also disclose information when necessary to protect or defend our legal rights, customers, website, business, or services.

4. Shopify and Other Service Providers

Our online store is hosted and powered by Shopify.

Shopify and other technology or service providers may process information relating to your use of our website in order to provide website hosting, security, functionality, analytics, and other services necessary for operating our online store.

Information submitted through our website may be processed by Shopify and other service providers that assist us in providing our services.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember items added to your shopping cart, understand how visitors use our website, analyze website traffic, and improve our services.

Cookies may help us:

Remember your shopping cart
Remember certain preferences
Improve website functionality
Understand website traffic and usage
Improve our products and services
Support relevant marketing activities where applicable

You may control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

6. Data Security

We implement reasonable technical and organizational security measures to help protect your personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure.

While we take reasonable steps to protect your information, we cannot guarantee that your personal information will be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period for which information is retained may depend on factors such as:

The nature of the information
The purpose for which it was collected
The need to fulfill orders
Customer service requirements
Legal and regulatory obligations
Resolution of disputes
Protection of our legal rights

When personal information is no longer required, we may delete or securely dispose of it where appropriate.

8. Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

The right to request access to the personal information we hold about you.
The right to request correction or updating of inaccurate or incomplete personal information.
The right to request deletion of your personal information, subject to applicable legal requirements.
The right to opt out of promotional emails or marketing communications at any time.
The right to contact us regarding questions or concerns about how your personal information is collected or used.

To exercise an applicable privacy right, please contact us using the contact information provided below.

We may need to verify your identity before processing certain requests.

9. Third-Party Links

Our website may occasionally contain links to external websites, applications, or services operated by third parties.

Santa Watches is not responsible for the privacy practices, security, tracking methods, content, or policies of third-party websites or services.

If you visit a third-party website through a link on our website, we recommend that you review that website's privacy policy and terms before providing any personal information.

10. Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information to us, we will take reasonable steps to review and delete such information where required by applicable law.